Definitions
“Act” means the Protection of Personal Information Act 4 of 2013 (“POPIA”).
“Door of Hope” means The Door of Hope Children’s Mission, its employees, volunteers, officers, representatives, and authorised service providers.
“Personal Information” has the meaning assigned to it in POPIA.
“Website” means the Door of Hope website and any associated online donation or communication platforms.
1. Introduction
Door of Hope respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you interact with our website, donate, volunteer, make enquiries, subscribe to communications, or otherwise engage with us.
By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect:
Information Provided by You
- Name and surname
- Email address
- Telephone number
- Physical address
- Donation information
- Volunteer application information
- Employment application information
- Communication preferences
- Any information submitted through contact forms
Donation Information
When making a donation, payment information may be collected and processed by approved payment service providers. Door of Hope does not store complete card information.
Website Usage Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Website activity
- Referral source
- Geographic location
- Date and time of website visits
Cookies
We may use cookies to:
- Improve user experience;
- Monitor website traffic;
- Remember preferences;
- Analyse website performance.
Users may disable cookies through their browser settings.
3. How We Use Personal Information
We may use information to:
- Process donations;
- Issue donation confirmations and tax certificates where applicable;
- Respond to enquiries;
- Communicate organisational updates;
- Manage volunteer programmes;
- Improve our services and website;
- Comply with legal obligations;
- Maintain donor relationships;
- Send fundraising and campaign information.
You may unsubscribe from communications at any time.
4. Sharing of Information
Door of Hope does not sell personal information.
We may share information with:
- Payment processors;
- Website hosting providers;
- Technology service providers;
- Auditors and professional advisers;
- Government authorities where legally required.
All service providers are required to maintain appropriate confidentiality and security safeguards.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against:
- Loss;
- Misuse;
- Unauthorized access;
- Disclosure;
- Alteration; and
- Destruction.
Despite these measures, no online transmission can be guaranteed to be completely secure.
6. Data Retention
Door of Hope retains personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected;
- Comply with legal obligations;
- Resolve disputes;
- Maintain appropriate financial and donor records.
7. Your Rights
In terms of POPIA, you may:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion where legally permissible;
- Object to certain processing activities;
- Withdraw consent where processing relies on consent.
Requests may be submitted using the contact details below.
8. Children’s Information
Door of Hope works with children and vulnerable persons. Information relating to children is handled with heightened confidentiality and in compliance with applicable child protection and privacy legislation.
Photographs, stories, or identifying information will only be published where lawful authority or consent has been obtained.
9. Changes to This Policy
Door of Hope reserves the right to amend this Privacy Policy from time to time. Updated versions will be published on the website.
10. Contact Information
For privacy-related enquiries:
Information Officer
Email: info@doorofhope.co.za
Phone: + 27 11 432 8273
